has received 4 reviews, averaging 1.00 Stars:
Granger, IN
Hello Mike, we’re very sorry for your experience and would love the opportunity to make it right. We’re reviewing what happened and will be reaching out to you shortly.
I chose Precision because they would come out on Sunday. After receiving their quote, I declined the service. The technician, who I found very courteous, initially gave me 3 quotes ranging from $1900 to $3000+. When I questioned the need for all that work he quoted a little over $1000 just to get the door to open and close manually. From experience I know these quotes were way way out of line. Before leaving he asked what I would be willing to pay! I said I don't do business that way. When I reached the person who did repairs on my door in the past, he diagnosed the issue and quoted a price way, way less. Buyer beware.
- Vincent Brizgys
Hi Vincent, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. We reached out to the phone number we have on file in our system. Please contact our office at your earliest convenience so we can speak with you directly and work toward a resolution.
Elkhart, IN
I was desperate for help. The wire spools were fixed. That was it. After the fact, I was told not to utilize the door opener, which I have not hooked up. Why would I? After opening the door after tech left, I can hardly open and close the door as instructed. Out almost $700 with very little improvement.
- Alan Neterer
Hi Alan, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This doesn’t meet our standards, and we want to make things right. We reached out to the phone number we have on file in our system. Please contact our office at your earliest convenience so we can speak with you directly and work toward a resolution.
Osceola, IN
I'll be removing your sticker from the wall next to my Garage Door.
- Paul Sorvari
I recently had Cameron do a service call for my garage door opener. His first comment was this is a nice expensive garage door. Our problem was the door would sometimes would not engage from either inside keypad or our remotes. It would start and then stop. Cameron tried to replicate but of course could not. He honestly could not find anything wrong. Grasping at straws he found a hairline split in one of the panel moldings claiming that panel was causing some buckling stopping the chain engagement. With positivity he said the springs you installed a few years ago were in good shape. Painting a doom or gloom outlook he suggested the door be replaced. Since Cameron was here my wife and I have literally kept track of the number of times the door has opened properly and has not FAILED once. Cameron was very polite and seemed very knowledgeable but I feel I as sold something that at this time we really don’t need or can afford despite the 0% financing. Equally upsetting is the fact that I gave called your office twice without the courtesy of a callback despite BRITTANY marking the last call URGENT ! Hopefully your email request for feedback is sincere and you can resolve this situation promptly. I am a former longtime District Manager for CVS which stands for Consumer-Value-Service and I know personally how damaging one poor review can be. Thanks for your time. Mike Futa 574-276-0741
- Mike Futa